Cancellation Policy
Nexerait Private Limited (“we,” “our,” “us”) runs Newfitz as a haven for fashion lovers who appreciate effortless elegance. If users (“you”, “your”) wish to cancel an order, we encourage you to do so at the earliest. We understand that sometimes styles change, moods shift, or preferences evolve.
Our cancellation policy is designed to accommodate those moments of second thoughts before your order begins its journey.
If your order is still in preparation and not yet dispatched, you may be able to cancel it.
Once processed and packed, the cancellation window will no longer be available.
To explore cancellation options, simply log in and view your order status under your account section.
Cancel Like a Connoisseur
- Cancellations are only possible before the order is packed for shipment.
- Ensure you’re logged into your registered account to initiate the cancellation.
- The cancellation option will appear only if your order is still eligible.
- Sale or discounted items may follow a stricter cancellation policy.
- Gift card purchases cannot be cancelled once confirmed.
- Prompt cancellations help us maintain a swift and smooth delivery process.
Partial Order? Partial Cancellation.
Sometimes, a change of heart applies to just a part of the order - not the whole.
You can cancel select items from a multi-product order, provided they haven’t entered the packaging stage.
This ensures you still receive the pieces you love, while letting go of those you reconsider.
In some cases, cancellation of a partial order may adjust the total value or applicable offers.
We’ll keep you informed at every step to avoid any surprises along the way.
Important Points to Remember:
- Partial cancellations follow the same guidelines as full order cancellations.
- Refunds, if applicable, will be adjusted proportionately.
- Promotional codes used may be recalculated based on the final order value.
- We aim to process approved cancellations as swiftly as possible.
How to Cancel Gracefully
Cancelling an order doesn’t need to be a hassle - it’s just a few clicks away.
Head to your account, select the order, and choose the item(s) you wish to cancel.
If eligible, the system will guide you through a quick cancellation process.
Our team won’t ask unnecessary questions, and no approvals are needed when cancellations fall within the allowed timeframe.
We value your freedom to choose, and that includes the freedom to cancel.
When Cancellation Isn’t Possible
- Orders already processed and packed cannot be cancelled.
- Final sale items or limited-edition collections are excluded from cancellation.
- Orders without a registered account login may face cancellation limitations.
- If a cancellation is attempted too late, the product may still be shipped.
- Once shipped, you may need to wait for the return process instead.
- Multiple cancellation attempts on the same item may lead to restrictions.
- Abuse of the cancellation feature may result in account limitations.
Policy Updates and Notifications
Our cancellation terms may evolve to serve you better, depending on operational flow or seasonal requirements.
When significant changes occur, we will update this page and place a notice in the relevant sections of our website.
We encourage users to review this policy periodically, especially before placing new orders.
By continuing to use our platform, you accept the terms outlined here and any future updates.
Our commitment remains the same - clarity, fairness, and flexibility in every cancellation interaction.
Contact Us
Get in touch with us to clear any curiosities that you may have regarding our cancellation policy.
nexeraitpvtltd@gmail.com