Return and Refund Policy

Nexerait Private Limited (“we,” “our,” “us”) runs Newfitz to bring refined fashion to those who cherish effortless elegance. If users (“you”, “your”) receive an item that is damaged or defective, we are here to make things right. While each creation is carefully designed and crafted, we understand that certain rare missteps can happen. Whether it's a defect, a mix-up, or a delivery slip, rest assured - your satisfaction always comes first.

All we ask is that you notify our support team within 48 hours of delivery, and we’ll address the issue promptly. Your comfort and confidence matter, and we aim to make your fashion experience smooth, dependable, and thoughtful.

Easy Swaps, Smooth Send-Backs

We’ve kept our return and exchange steps as clear as our fashion aesthetic - so there’s no second guessing. Your style picks should excite, not exhaust, which is why our policies are shaped with fairness in mind.

Here’s what you need to know before starting a return or exchange:

Return Timeline: Requests must be made within 48 hours of receiving the item.
Product Condition: Returns are accepted only for unused, unwashed items with original tags and packaging.
Incorrect Delivery: If we’ve shipped the wrong product, we’ll initiate a replacement or refund promptly.
Customer Support: Our team will guide you throughout the return or exchange process.
Processing Window: Approved exchanges or refunds are completed in 5–7 business days.
Quality Review: A brief inspection is done before any return is finalized.
Responsive Help: Expect timely updates and answers to your return questions.

When Returns Are Off the Runway

Certain products simply can’t be returned for hygiene or custom reasons - and we ensure this is clearly communicated from the start. You’ll find these details right on the product pages, so your shopping decision is always informed.

Items not eligible for return include:

Hygiene Essentials: Innerwear, swimwear, and socks, due to personal nature and hygiene norms.
Personalized Products: Custom-made or monogrammed items, unless damaged on arrival.
Sale Items: Products under final sale or with heavy discounts cannot be returned.
Worn or Altered Goods: Used, washed, or altered items fall outside return coverage.
Labeled Clearly: All non-returnable items are tagged explicitly on the website.

Return Shipping: Who Pays the Way?

We value fairness not just in fabric, but in policies too. If the issue stems from our end—be it a damaged or incorrect product - we’ll take full responsibility for the return shipping.

However, if the return is initiated due to a change of preference, the customer covers the return logistics. Either way, we aim for a smooth, respectful process.

To ensure safe returns, please follow these guidelines:

Choose a reliable courier for returning the item safely.
Make sure the packaging is secure and protective.
If it's a product fault, we’ll coordinate the return on your behalf.

Refunds Without the Runaround

Once we receive your returned item and it clears the quality check, we move quickly to process your refund. We know time matters - and we won’t keep you waiting longer than needed.

The refund is issued to your original payment method within 5–7 business days. A confirmation email will be sent as soon as your refund is complete. We believe in complete transparency and respect for your trust. The refund process, like our fashion, is polished, punctual, and clear.

Always Open for Queries

Need help navigating the return or exchange process? We’re just an email away. Whether you have a question, concern, or feedback, our support team is ready to offer helpful, informed guidance.

Write to us at nexeraitpvtltd@gmail.com, and we’ll respond at the earliest. We’re here to keep every shopping experience stylish, stress-free, and satisfying - from first click to final delivery.