Shipping and Delivery Policy

Nexerait Private Limited (“we,” “our,” “us”) presents Newfitz. We aim to offer our users (“you,” “your”) an unmatched shopping experience. Our aim is to merge timeless craftsmanship with today’s convenience, ensuring your experience reflects the elegance of our apparel. By placing an order, you accept and agree to the terms outlined in this dispatch policy.
Each shipment is an extension of our signature style - thoughtfully prepared and beautifully delivered to meet your expectations.

Delivering Style Across India

Our delivery network reaches fashion lovers in cities, towns, and tucked-away corners of India. We’ve carefully crafted our domestic logistics to make luxury wear accessible no matter your postal code.
Though our current operations are tailored to Indian addresses, we envision expanding our reach in the future. That expansion is on the horizon and will be announced when ready.
Stay in the loop to hear about any additions to our service map - because refined fashion should never feel far away.

From Wishlist to Your Wardrobe

Every step of your order’s journey is handled with thoughtful timing and careful coordination. From the moment your order is confirmed, it is managed with balance - urgency paired with protection.
We make sure each item retains its pristine quality from our shelves to your doorstep. Here's how the process unfolds:

Processing Begins : Orders are packed and prepped within 1–2 business days of confirmation.
Packaging Excellence : Each piece is wrapped securely to maintain its form and finesse in transit.
Non-Dispatch Days : Orders aren’t processed on weekends or national holidays.
Status Notification : Once your order ships, we’ll notify you by email.
Courier Partners : Shipments are managed by trusted delivery services known for their professionalism.
Verification Check : In rare cases, verification may slightly delay the dispatch process.
Support Available : If you have shipping concerns, we’re here with prompt, attentive assistance.

Delivery Windows You Can Expect

We aim to deliver all orders within 3–8 business days, depending on your address and courier access. We’ve partnered with reliable carriers known for consistency and care.
Although most deliveries arrive within the expected window, occasional hiccups due to weather or external disruptions may occur. If that happens, our team will keep you informed and assist every step of the way.
We’re committed to providing clarity, transparency, and style - even during a delay.

If Delivery Doesn’t Go as Planned

Even our most refined logistics can encounter a missed delivery. When that happens, we’re ready with a structured solution that ensures you aren’t left wondering.
We allow for multiple attempts before returning the package to us. Here’s how the process works if the delivery is not successful:

One initial delivery attempt followed by two more tries
After the third attempt, the package returns to our facility
We can re-dispatch it on request; additional charges may be applicable
Please ensure someone is available to receive the order at the given address
An accurate, complete shipping address helps us avoid complications
Let us know in advance if you're unable to receive the parcel
We're here to step in before any issue escalates - your time matters to us

Transit Troubles and Resolution

Despite our care in packaging, external transit conditions may cause occasional damage or misplacement. If your parcel arrives in poor condition, notify us within 48 hours with images of the damage.
Our team will assess and resolve the issue - whether it means replacing the item or issuing a refund, based on availability.
For lost shipments, we work directly with the courier to investigate and close the matter quickly.
Your satisfaction is central to everything we dispatch - we believe every outfit should arrive as promised.

Packaging Fit for Premium Finds

Select garments demand a more attentive touch, and we offer just that. Items with intricate details or flowing fabric are handled with extra care and wrapped accordingly.
Any special care instructions are highlighted on the product page, so you’re well-informed about what to expect. If you need more clarity on handling or delivery of specific items, we’re always ready to provide the answers.
Every piece is treated like a gem - packaged with purpose and polish.

Always Here to Assist

Got a delivery concern or simply want to check in on your order’s movement? Reach out to us at nexeraitpvtltd@gmail.com.
Our support team is quick, courteous, and focused on solving your query without delay. Whether you’re curious about styles or shipping, we’re always a message away.
We’re committed to keeping your fashion experience graceful, prompt, and personal - every step of the way.